Right after clicking “Cancel Order”, JioMart asks for the Reason of Cancellation. After clicking the place your order option, JioMart will ask for details for shipping your products. Once all details are saved, JioMart will show a summary of your order.
Right after making payment, JioMart will provide you with order confirmation. If you want to cancel the order, you need to head over to the home page of JioMart.
If you wish to change your delivery date for Jio SIM card once the order is placed, you can directly contact the dispatcher/driver. A Jio representative will hand over your SIM at your house on a scheduled time and date, and will verify your documents. You will have to pay money to your chosen plan to the Jio representative who comes to deliver the SIM.
Unlike Jio and Vodafone, Airtel requires a customer to pay Rs 100 extra to a representative to get the SIM card delivered. If you no longer have the card that was used initially to make your order, the financial institute will send you your refund as cheque. If you indicate the refund in your order, instruct the customer to call Jiomart customer service. You will still have to return the product in 30 days.
Once your order has been successfully placed, you will receive a text message to your registered number. For a quicker reminder, you can directly call at 1909, your Jio SIM will automatically lock. You can call on toll-free number 1800 88 99999 from any other SIM, and ask Customer Care to lock your SIM.
They will ask for your name, date of birth, and some more details such as postal code and the year you purchased your Jio SIM, and once done, they will lock your Sim. Our Delivery Executive will take your photo, start KYC process and will deliver your new Vi SIM. You will be asked to submit a few details like your name, date of birth, and fathers name for unlocking your Jio SIM.
If you have found the SIM card or you wish to reactivate service, you can do the same steps by accessing your account and you will find a option to Resume, tap it and your Reliance Jio SIM will instantly activate on your mobile number. All you have to do is open My Jio app and then type in your name and mobile number; OTP will be sent on this number; Once you type in the OTP, type in your residential address, postal code, and apartment/house number and submit a request to get a new SIM. Order cancellation requests are eligible only for instant refunds if requested before a device is processed, which requires confirmation of cancellation from Jio before it is processed.